I Hate T-Mobile 's Unfair Policies

My stolen phone saga continues. To review: When i realized a couple weeks ago that my phone had been stolen and called T-Mobile to freeze my account, the rep told me that the thief had already racked up $130 in international calls. Whoa! sucks, right? but it could have been worse.

I got my phone bill today, and it wasn't $130. My bill is for $590. I had a lengthy conversion with a customer service rep, and the superviser, Sam, and they insist they can't do anything for me. Actually, when i said that i can't afford to pay this, he offered to try and set up a payment plan for me. But not now. He wants to call me back closer to when my bill is due.

It is their policy that the customer is responsible for all calls, even if stolen, up until you call and freeze the account. Everyone i tell about this doesn't believe me, and once i convince them that it's true, are shocked and disgusted at the unfairness. this policy applies to you too! and there's nothing you can do about it.

i told the customer rep on the phone that it's disgusting that T-Mobile is profiting from my misfortune. my phone is essentially a credit card with which one can buy calls all over the world, surf the web for a fee, and buy all kinds of downloads (my thief bought $72 worth of ringtones.) But a credit card company would not make you pay for fraudulent charges. How can we make this true for cell phone companies too?

Thankgiving giving is next thursday! and the day after the official start to the christmas shopping season. So PLEASE let me know what you want for christmas. I really need help with ideas. This is assuming that 'you' are someone that i buy presents for.

If you need some ideas for me, i have racked my brain to think of some stuff i want. You can access the list by clicking the green link on the top right side of this page. Easy, right? I'll keep updating it as i think of additional things.

Christmas is in 38 days!

reasons that it's a good thing to have your phone stolen:

6. You get to spend days shopping around for a replacement phone: stores around town, online, ebay auctions. It's so exciting!
5. You get to reenter all your contacts... again.
4. You avoid all those pesky calls from friends and family.
3. You get to pay full cost for an overpriced cell phone that will probably break as soon as you drop it.
2. You get to help out a bunch of strangers with their international calls to Colombia, Venzuela, Panama, etc.
1. You have two chargers; one each for work and home.

so... some people just suck. like my neighbor who plays his music so loud that it was making it hard to hear our tv earlier this evening. or the person who swiped my cell phone and racked up a fortune in international phone calls. or the telephone company that is going to try and make me pay for it all. Jesus wants me to love these people, but it's hard enough to just not hate them.

now, do i fork out the cash to get the fancy phone again? (say yes.) either way i have to pay for a phone, full price, without the incentives you get when you sign up for a new plan. why not pay a tad more for the good phone? it's hard to go back once oyu have the good stuff. since i just started my plan, i can't get a discount from the store... yet. they thought if i would wait a month i could get a discount. but the discount price is basically what the phone is going for on ebay. crap i forgot to bid on the phone! two good auctions just ended 10 minutes ago.

whatever, i'll put it off again for another day.